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"This was the email we sent to the owner at "ownerrelations@nccc-Ltd."
Co.uk, but have never received any return correspondence to this day. I'd just like to let you know about our stay at bedwine cottage & the concerns we found. Firstly upon arrival, we noticed the conservatory windows were quite dirty inside & out, then to be greeted by a mop, bucket & brush to the right of the door is really not a good look, and also behind the radiator in the conservatory was really dirty & looked like it hadn't been cleaned in quite a while, which was not a good start considering we'd just arrived. Once we were inside, we thought the cleaners had decorated for Halloween, as the amount of cobwebs were disgusting, (please forgive my sarcasm), these were on living room ceiling, above the map & about 6ft long (please see the attached video's & photo's). Also quite large cobwebs either side of the extractor in the kitchen. Crumbs were left on the kitchen bench, plates, glasses & bowls had not been cleaned thoroughly. (Please see photo's). We only cleaned what we used for the week, so the rest will need a thorough clean. The kitchen utensils also seemed liked they hadn't been cleaned as glass cooking bowls had a film of grease on them & the spatula had baked on burnt food which also required a thorough clean before use. The bathroom was nicely decorated, but the floor left a lot to be desired in terms of cleanliness, (Once again see photo after a small portion was cleaned). The hot water tap in the bathroom is loose & moves from side to side, (not a big issue, but needs sorting out). The lounge tv cabinet had not been dusted properly, as there was a lot of dust around the shelves under the TV. When closing the door blind on an evening, we found a slat missing from the middle (see photo). Half way through the week we decided to use the washer to clean the dogs towels, and upon opening the washer door dirty water spilled out onto the kitchen floor, leaving a nasty smell of dirty standing water, which again needed a thorough clean. The bedroom was lovely, but the mattress protector was stained & yellow, this really needs replacing. We have been using SYKES cottages for 7 years now and have never had to send any correspondence concerning the cleanliness of any properties we have stayed at, so this is a first on our behalf. Please don't think we didn't enjoy our week away, we did, it's just the overall standard of cleanliness left a bit of a sour taste. I hope you can speak to the cleaning staff & rectify this, as all it needs it a little more attention to detail. Many thanks Stuart, Joanne & Milo Unfortunately the video's are too big to attach to the email. I will try and send them some other way. My apologies.
Thank you for your feedback, we apologise for the issues you encountered during your stay. We ask guests to call the number given so these can be addressed at the earliest so not to impact your holiday. Your email has been passed onto our housekeeping team to ensure future visitors have the best holiday experience. We hope to welcome you back in the future.
Northumbria Coast & Country Cottages
Property Owner
Reviewed by Stuart1.9★Oct 2023
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"Sofa could have more support (board) to prevent cushions sagging into sofa-bed area."
Temperature on hot water immersion set too high, water heats boiling point in approx. 10-15 seconds.
Reviewed by Carn4.7★Oct 2023
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"Lovely well equipped bungalow in a good location with easy access to all Beadnell has to offer."
Ideal for two and a dog. Little garden and conservatory are lovely places to sit in the sun. Shower a little small. Hubby is 6’2” and couldn’t bend to pick up shower gel.
Reviewed by Pam3.8★Sep 2023
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"The cottage works as somewhere to sleep, shower and cook basic meals."
There is off road parking 60m away and the location in Beadnell is good. It is well equipped.On the other hand it is dark and lacking any sense of space/view. We were lucky with the moderate weather. If it had been hot the cottage would be very uncomfortable as the only way to get air in the buliding is to open the kitchen window or conservatory door,both adjacent to a path used regularly by pedestrians and dog walkers. If you want a simple base from which you want to explore the area it is fine.
Reviewed by Stewart1.9★Aug 2023
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"We really enjoyed our stay."
The area was lovely and quiet and the cottage suited us as a couple with a dog.
The cottage was well stocked with equipment for cooking and washing and it was lovely to have the conservatory to sit in as the weather was mixed and unpredictable.
It would have been helpful to have had info about the Wi-Fi included in the cottage information book. We only found the card with the password when we happened to move a chair in the conservatory.
There was an instruction in the book when to put the bin out but no indication of where it went. (The cottage is situated off the road) I had to ask one of the neighbours.
All in all we liked the cottage and would have no hesitation in recommending a stay there to other people.
Reviewed by Rosslyn4.4★Jul 2023
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"Dangerously scalding hot water with no warnings!"
Very well presented cottage just right for 2 people plus 1 dog. Bed linen and towels supplied. Well kitted out kitchen , utensils and crockery could have been a bit cleaner. Comfortable bed. Hard flooring easy to clean (a dust pan and brush would help). Excellent for walking to the beach and pub. Local shop nearby for essentials. A great little cottage. Would stay again.
Reviewed by Robert3.8★Jul 2023
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"Hi we thought the cottage was smaller than the photos we looked at and the hot ..."
Hi we thought the cottage was smaller than the photos we looked at and the hot water was scalding we won't go there again but loved the area and Beadnall
Reviewed by S3.8★Jul 2023
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"Tv needs adjusting you have to press av button then put it on to tv hen it plays ..."
Tv needs adjusting you have to press av button then put it on to tv hen it plays bbc 1
Rubbish hadn’t been taken out for some time
Crockery needed washing again
Waste under sink leaking two dog bowls underneath catching some of the water, it stank and we called your office and a man came and fixed it
We left the cottage much cleaner than we found it
Reviewed by Robert2.5★Jun 2023
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"Pleasantly surprised after recent refurb prior visits to this property were disappointing"
Reviewed by Gary3.1★May 2023
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"Adequate accommodation."
Living room very dark. The only natural light comes through glass door, and from open kitchen.
Washing machine not working. Northumbria Coast and Cottages sent maintenance person round promptly, but they couldn't fix it.
NCC also brought round wine glasses, fixed DVD player, and provided new (clean) toilet brush.
Reviewed by Phil2.2★May 2023
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"We had stayed across the way a number of times (10+) but the property was sold."
Fran (a local) who knew the owner recommended this property and we loved it. Have stayed since and probably again at some point.
Perfect for us with the fenced off garden.
Reviewed by Dane4.4★Oct 2022
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"The property was clean and well presented and comfortable ."
The kitchen had most utensils we needed and the cooker and hob were easy to use and the shower room was very nice
Sep 2021
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"The property is in a lovely quiet development, with adequate space for 2 people."
Furniture and kitchen of a good standard. Dog friendly - we had one dog - and absence of carpet and rugs made it easy to keep clean.
Aug 2019
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"Could I make a better statement than to say we are returning, without reservation here, later this year."
Jun 2019
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"We have already been to this cottage 4 or 5 times and hope to come again!"
Jun 2019
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"Comfortable cottage with everything needed for a relaxing holiday."
Apr 2018
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"Lovely cottage."
Everything you needed was there lovely little closed in garden for our dog.
Aug 2017
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"Very convenient for the village and beach."
Comfortable and well equipped.
Jun 2017
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