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"Well where do I start."
... we got to the little haven resort after a 5 hour drive from Nottingham on Sat 21st Oct and someone was in our lodge! I called the emergency number on the 3rd time a guy answered and said he would come over from Tenby be about 40 mins, he never met us there. In the meantime I saw a maintenance manager who said he may have a solution!! We was put in a beautiful lodge but this was only available as they had a cancellation due to floods on the Friday otherwise we would of been up the creek without a paddle!! The chap who I spoke to on the phone I have since learned he's the director. I am disspointed he never even called to see if we was OK being as he never came down. The lodge we was transfered to was owned by Jacque and Rodger it's called Oyster and lovely. Just to say Amanda at Little Haven Retreat who I saw on the Monday (as no one was in reception over the weekend as it was closed) has given us a discount on our next booking. I do however think if you have check ins over the weekend there should be someone there to check in as things happen obviously. If it wasn't for the maintenca guy and oyster being available we would of been stranded and had to look elsewhere for alternate accommodation we was away for our brother in laws birthday and also our wedding anniversary so this was added stress we did not need after a long journey. 1st and last time bokking through sykes sorry to say.
Many thanks for your review, we do take all guest comments very seriously, and the team do our best to rectify any issues, that are highlighted.
The confusion was caused by another guest who had checked themselves in to your Lodge, very late on Friday night, after reception had closed!
We are still not sure how this could have happened as all our Lodges are clearly named and guests are provided with a map of the location of their accommodation, pre-arrival.
The guest had reserved a static caravan, but checked themselves into a luxury Lodge with a Hot Tub.
The Receptionist had telephoned the guest in advance, explained the exact location of the Lodge, and enquired about arrival time, due to the very stormy weather and flooding.
This is the first time that this has mix up has ever happened, but just to re-assure you....there is no way that you would have been stranded, as the Lodge that should have been occupied was available!
In response to this incident, we have introduced key safes and send guests the codes in their pre-arrival information pack.
The Director had contacted the Site manager to explain the situation, and to check that you and your guests were all ok. The Site manager was instructed to transfer your reservation to Oyster Lodge, a brand new 3 bed luxury Lodge with Hot Tub.
It clearly states on the Sykes website that for accommodation in Little Haven Retreat, check in's are Mondays and Fridays, as reception is closed on the weekend, in the off peak season. Occasionally, we accept reservations that do commence outside of these changeover days, to cater for guests who are unable to alter the start date of their holiday.
Sykes are in now way accountable for this mix up, it was a very unfortunate guest error.
We are very sorry if this caused any inconvenience or upset, at the start of your holiday, but we are delighted that you have utilised the discount offered, to rebook a future stay in Oyster Lodge with us, in 2024.
Property Owner
Reviewed by Kelly1.3★Oct 2023
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"Absolutely stunning location, really easy to find,
Loved the layout of the ..."
Absolutely stunning location, really easy to find,
Loved the layout of the lodge, very comfy bed, well stocked kitchen
Great hot tub,
Many thanks for your review; it is a brand new mattress on the bed, so we are glad that you found it comfortable. All our Holiday Homes are equipped with the standard inventory, as we hope to provide everything that you might need for your stay with us.
Property Owner
Reviewed by Mark5.0★Sep 2023
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"Little haven retreat is a quiet and relaxing place to stay."
The owners are friendly and helpful and the site is well maintained and tidy. If we ever want a quiet break we would return to Starfish.
A quiet and relaxing break is exactly what we offer here at the Retreat. There are so many great places to visit and activities on offer in Pembrokeshire, but there also options to visit Tenby and Saundersfoot, which are very busy during the peak season, and only 45 minutes away.
Many thanks for your review.
Property Owner
Reviewed by Diane4.7★Sep 2023
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"We really enjoyed our stay here, the lodge was of a high standard, well equipped and very clean."
The bed was comfortable and we enjoyed the hot tub. Staff on site were really helpful and friendly : )
Many thanks for your lovely review. The bed has a brand new mattress, so we are glad that you found it comfortable!
Property Owner
Reviewed by Tom5.0★Aug 2023
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"Lovely chalet equipped with everything we were told, easy to get to and easy access to beaches."
As soon as we walked in we felt a sense of calm - exactly what you want for a getaway. Highly Recommend!
Many thanks for our review,. That sense of calm, is exactly what we hope all our guests will experience during their stay with us.
Property Owner
Reviewed by Barry5.0★Aug 2023
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"Beautiful and comfortable lodge in a quiet and peaceful location."
Staff were very friendly and helpful. Recommended!
Many thanks for your review, we are glad that you enjoyed your stay with us.
Property Owner
Reviewed by Paul5.0★Aug 2023
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"The property was the best one we’ve been in and well equipped,I would recommend it to anyone I know."
Well done to the owner. From Jeanette.x
Hi, many thanks for your kind review. We are delighted that you enjoyed your stay with us.
Property Owner
Reviewed by Jeanette5.0★Jun 2023
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"We could not fault it in anyway and the staff were lovely and very helpful"
Hi, many thanks for your lovely comments, and so glad that you enjoyed your stay with us.
Property Owner
Reviewed by June5.0★Jun 2023
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