Robin Cottage

29 Customer Reviews

• "We arrived to find the fridge in the kitchen hadn’t been cleaned."

  There were food remains and stale milk stains. There were also lots of dead flies on the carpets and window ledges upstairs suggesting it hasn’t been recently vacuumed or dusted. I called Sykes and reported it and was supposed to be be getting a call back but I didn’t receive one. There was a v large plastic camping container containing a liquid on the kitchen bench which we moved, no hand soaps in loos or washing up liquid. The only cleaning product was a kitchen degreaser spray so I used this to clean the fridge. We also had to bleed the radiators as v few came on fully. We’ve stayed here before and love the house/location but the cleanliness, maintenance and customer service was lacking this time.

  Thank you for taking the time to leave your comments. We apologise for the issue that you experienced in regards to the kitchen and the flies. We will ensure that our high standards continue to be met. Thank you- The Lakelovers Owner Relations Team Owners comment: we were disappointed to read this and have also asked Lakelovers to follow up. We visited ourselves for Easter 2024 and did not find any problems with the cleanliness. Property Owner

  Reviewed by Mark2.8★Feb 2024

• "Arrived at robin cottage good at first but quickly went down hill ."

  The water began to play up some taps worked others didn’t in the end water went off for 2 days eventually we were connected again but intermittent all week.also we had no power for 24 hours due to a power line down ,it was grim , glad to get home .p m saxton

  Thank you for your feedback. We are sorry for the issue that you experienced with the power line. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Paul2.8★Jan 2024

• "We loved Robin Cottage."

  Was a bit dubious concerning the cleanliness when reading past reviews but we found it spotless ! Large comfortable house in a perfect setting, quiet with beautiful views. Lovely and warm too ! Only thing lacking was a folding clothes airer. Would love to go back.

  Owners comment: Thanks for your feedback , we have replaced the clothes airer! Property Owner

  Reviewed by Hayley5.0★Dec 2023

• "Yet another amazing stay at this lovely house."

  We just love it here. Set in a perfect location and a few minutes walk to the Mortal Man, which we highly recommend. Cleaning was excellent again, the large house has loads of character and is very homely and comfortable. One small point, there has always been a clothes airer, but it was missing. Can it be replaced please, as it was so handy after a wet walk. Perfect place to meet up with family, which we do for a few days and then enjoy the rest of the week by ourselves. Already booked for next year!

  Thanks for your feedback, no idea where the clothes airer has disappeared to but we have now replaced it. Jo Property Owner

  Reviewed by John4.7★Nov 2023

• "Robin cottage is beautiful and in a lovely location."

  This was our 4th visit but we were left very disappointed on this occasion by a few issues which let it down badly for us and also the poor customer service by LakeLovers/Sykes. As soon as we walked through the dining room into the lounge there was a very strong smell of vomit. We reported this to the letting agent but nothing was done about it. I bought an air freshener to see if that would help but it did very little to disguise the smell. My daughter came to visit midweek during our stay and again, as soon as she walked in she said “who’s been sick?” There was also a noticeable amount of flies collecting during our stay and dying off each day. I’m not sure if this has anything to do with the smell. The shower in the master bedroom did not work. We reported this immediately to the letting agent as having six adults staying, we needed all three bathrooms to be fully functional. It was finally replaced the day before we came home. The third issue was the front door lock. This was broken and I couldn’t get it to work. My husband managed with a bit of fiddling about. It was finally replaced along with the shower, the day before we came home. The garden furniture is tired and in need of some attention. Please don’t get me wrong, we have lots of happy memories of our visits to Robin cottage but these issues dampened our enjoyment this time along with the lack of concern of the letting agent and the stress of having to try and get them resolved (or not as in the case of the smell). Can someone please give this beautiful house some TLC.

  Thank you for your feedback. We understand that we are communicating directly with you regarding your stay. The Lakelovers Owner Relations Team Owners comment: Lakelovers have responded to the cleanliness issues, replaced the lock and the shower. Disappointing to hear their response was slow, we have also raised this with them. The garden furniture has all been replaced with brand new furniture for guests to enjoy. Property Owner

  Reviewed by Rhona3.1★Oct 2023

• "My wife, Daughter, Son-in-law, two small Grand-Daughters and I stayed at Robin Cottage from 6 to 9 September."

  This is a beautiful property set in a lovely setting. Unfortunately there were far too many negatives about our stay there to recommend your organisation to anyone. - The property was not very clean. There were dead crane flies in masses of cobwebs at the front entrance. On arrival the upstairs was home to hundreds of flies. When opening the skylight in ensuite bathroom I discovered thick dust and ouse which fell into the bathroom. The garden furniture was filthy with moss growing out of it and the chairs and table were in a dangerous state, with broken slats and rough wood which could have easily caused skelf injuries. There was a lack of knowledge on the locality in the tatty guest folder and no local phone number for assistance if needed. On our last day the power in the area was off from 2 in the afternoon until 10.45pm. This left us with no electricity or water which required pumping to the premises. My Son-in-Law phoned your contact number to report the situation to be told that no one was available to deal with our call and would phone back, well, we are still waiting for that call. The property had no candles and a broken wind up torch. We had to travel a fair distance to purchase these items. I had to phone the electricity company to ask for updates on the situation. It was particularly stressful as my grand-daughters are 9 weeks and 4 years old respectfully. It is just a pity that all was not as it should have been. Fortunately the weather was kind to us

  Owners' comments: sorry to hear about the issues you encountered. All cleanliness feedback has been passed to Lakelovers who have responded and we have been to stay and have found the property perfectly clean. We have replaced all the garden furniture and the information folder, and we've provided a torch in the event of future power cuts ( which are a very unusual occurrence). Property Owner

  Reviewed by Gordon2.2★Sep 2023

• "It was a lovely family holiday and the property is in an excellent position for visiting many local towns and attractions."

  We had a super week together, spending precious time with each other. However, there are a few issues mainly with cleanliness and general organization of the property - I do have some photographs as evidence if you would like to see these. 1) I had to mop the downstairs floors on the first evening as our feet/socks were black (and the clothing of our one-year olds as they are crawling/toddling). We take off our shoes on entering a property and although I know some families do not do this, it was obvious that the floors had not been sufficiently cleaned between bookings. 2) cobwebs, dead flies and spiders evident on windows and in areas of the rooms 3) storage areas were disorganized and clutter was evident 4) wardrobe and drawers had to be vacuumed because of dust/dirt, which was leaving marks on clothing. 5) cigarette butts were in the outside gravel (I know this is down to previous tenants but a quick sweep of the area would have at least got rid of a few) 6) some items of the garden furniture e.g. bench and at least one chair, are broken and need replacing 7) the outside doormat needs replacing 8) lockable storage area as mentioned on the listing - this was the worst area and was certainly not suitable for any storage of bikes, etc. This was an issue for us and I had rang prior to starting the holiday to confirm that this secure storage was available for use. One of our family travelled on a motorcycle and was expecting to be able to securely store this for the week - WRONG. There was certainly no way a bicycle of any sort could be stored in there without damage/punctures. NEEDS SORTING or taking off the listing. 9) it would be really useful if an indoor clothes airer was provided. We had to improvise and put up an indoor line through the utility room and downstairs toilet room. There is an outdoor line but it is not always suitable to use this because of the rain showers, etc. 10) we had to clean out the tumble dryer filter as it was full (and I mean full) of lint. This was also evident on the pipe exit on the outside wall. A fire risk. 11) during one of the days of our stay, cold water was not available. On speaking to Judith (next door) and several of the locals, this happens regularly. It would be useful if there was an information sheet in the Cottage, stating this issue and any other important information, so that tenants can fill some bottles/saucepans of water in case this happens during their stay. I have read through previous reviews online and in the guest comment books in the cottage and it seems that cleanliness, above anything else, is an ongoing issue. It is such a shame as Robin Cottage, as said before, is a delightful accommodation in a beautiful area.

  Owners' comment: sorry to hear about the problems you encountered. All cleanliness issues have been escalated to lakelovers who have responded and we are satisfied that recent online reviews/guestbook comments and our own experience holidaying here for Easter 2024 have demonstrated that the cleaning standards are high. (We were also staying in Robin cottage 2 weeks before this review was published and did not feel the cleanliness was as described here) We've replaced all garden furniture. We've cleared out all storage areas including the outdoor store. We've also replaced the indoor clothes airer which and gone missing and all the doormats including external doormats. Thanks for your feedback. Robin cottage is a beautiful cottage and has many lovely reviews and comments in the guest book, we also have many guests who enjoy visiting year after year, we do hope this review does not put people off booking it again, as we feel it is excessively critical. Property Owner

  Reviewed by Julie3.1★Aug 2023

• "Our third visit to Robin Cottage and we had another very enjoyable stay."

  The cottage has plenty of room for everyone, dogs included, and a lovely garden to sit in. Weather mixed but plenty to do in the Lake District come rain or sunshine. Thank you.

  Reviewed by Rhona4.4★Jul 2023

• "Robin Cottage was perfect for our family break, lots of room and great facilities."

  Perfect location for a base and for admiring the amazing views.

  Reviewed by Ellie4.7★Jul 2023

• "Fantastic property in beautiful location."

  Well equipped with everything we needed for a very comfortable stay for all of us with my 82 years old mum. We had a fabulous time. The only downside, there were hairs in bed linens and we felt they were not washed. Kiran

  Owners' comment: Thank you for your comments. We will raise the cleaning issue with the property cleaner. We are glad that you all had a lovely stay. Property Owner

  Reviewed by Kiran4.7★Apr 2023

• "Had a great week at Robin Cottage, our second visit, to celebrate my mum’s 90th birthday."

  The cottage had everything we needed for a warm and comfortable stay. We had some rain but not enough to stop us getting out and about and enjoying the walks in and around Troutbeck.

  Thank you for your kind comments. We are so glad to hear that you had an enjoyable visit for the family celebration. We hope to welcome you back. Property Owner

  Reviewed by Rhona5.0★Mar 2023

• "We had a fabulous stay in this gorgeous house."

  Really comfortable and extremely well equipped. The only thing missing was a boot pull for getting out of wellies! Lol! Would def recommend, location was perfect and none of us wanted to come home!

  We are so glad you enjoyed your stay with us and were able to enjoy all that the area has to offer. We hope to welcome you back in the future. Property Owner

  Reviewed by Sacha5.0★Mar 2023

• "This is a very large cottage that is full of character, in the peaceful village of Troutbeck."

  The kitchen is very big, well equipped and great for large family meals. There are some good walks straight out of the door and two pubs within a few minutes walk. Would particularly recommend the Mortal Man, great food and very friendly. This was our 7th visit and already booked for next year, I think that says it all.

  Always a pleasure to read your comments, thanks for your many visits to Robin cottage Property Owner

  Reviewed by John4.7★Nov 2022

• "The property is spacious and in a fantastic location."

  We had all the space we needed for an extended family group. Unfortunately, a number of factors let it down. The biggest issue was the beds. All of them were uncomfortable and we all suffered from poor sleep. I was woken around 5 times per night due to discomfort and was tired for the whole week. The mattresses look like they are old and urgently need replacing. This was the single biggest issue for me. The cleanliness and condition of the house was also an issue. We had a minor infestation of small flies in the main bathroom, which we dealt with. There were scuffs and marks in most rooms plus damaged wall paper and dents in walls in a number of places. The carpets are tired and the sofas in the lounge are also looking a bit worse for wear. Other small issues, like the fact that the toilet seat in the downstairs toilet won't stay up, highlight that a number of smaller jobs are just being left. With a lick of paint, new mattresses and a general tidy up the house would be amazing.

  Owners' comment: thanks for your feedback, all mattresses have been replaced since this review was published Property Owner

  Reviewed by Jonathan2.5★Oct 2022

• "A lovely cottage in a beautiful location."

  Well equipped with everything we needed for a very comfortable stay for all of us, ranging from teenagers to my 89 year old mum and two dogs. Thank you so much and we hope to be back.

  Reviewed by Rhona4.7★Sep 2022

• "First the location was brilliant and the garden was just what we expected."

  First impressions were of a good level of surface cleanliness but there were lots of grubby marks on light switches, contact points and all the windows need a really good wash down . The colour coded chopping boards in the kitchen were mouldy and needed washing. The oven had a baking sheet in it which is normal however this one was mucky. Both our sons are not fussy sleepers however they both commented on how lumpy the mattresses were. We think its time to retire all the mattresses as they are at the end of their usable life. The main issue we had was the lack of any basic info on how to ,for example turn on the hot water, use the TV , hook up to the Wi-Fi etc. we think these are all easily sorted and would have made the substantial cost for 4 nights more bearable. We hope you take these comments in the manner they are intended , constructive criticism.

  Owners' comment: thanks for you feedback, all mattresses have been replaced since this review and the information folder has been updated, new kitchen bakeware has been provided and cleanliness issues have been followed up and improved by the lakelovers team. Property Owner

  Reviewed by Paul3.1★Aug 2022

• "Fantastic cottage in great location, everything you need to live comfortably."

  Reviewed by Gary4.7★Jul 2022

• "This is a very nice property but our stay would have been so much more comfortable if really good cleaners had been used."

  Maybe it is difficult to keep the house clean when dogs are allowed but there was dog hair in the carpets in every room. But the location is beautiful and the equipment provided in the house is very good.

  Reviewed by Richard3.8★Jun 2022

• "Fantastic property, lots of space, comfortable and well equipped."

  Perfect location between 2 great pubs and lots of walks from the door. We will definitely be booking this accommodation again - it had everything we needed for a great, relaxing holiday. My only suggestion would be to leave some logs for the first night as if arriving late it would be nice to be able to light a fire.

  Reviewed by Rebecca5.0★May 2022

• "Beautiful cottage perfect for a family getaway."

  The gardens are also stunning with a backdrop to enjoy! The house was much bigger than expected, giving the whole family space for the week. Great location and close to Ambleside, Windermere and two good pubs. Only feedback would be to have some basics in the kitchen such as salt and pepper, maybe some history of the house too! The week flew by, thank you for having us!

  Owners' comment: thanks for you feedback and we're glad you had a lovely time! Property Owner

  Reviewed by Megan5.0★Apr 2022

• "Absolutely loved staying at Robin cottage."

  There having everything you could need. Games for the kids(when its raining!) everything you need in the kitchen. The piano was a massive hit on our stay and the garden is a beautiful place to be, especially when the suns out. The location was perfect for us, has beautiful walks straight out of the cottage and not too far from anything to drive too. Would definitely stay here again. Thank you so

  Owners' comment: thanks for you feedback and we're glad you had a lovely time! Property Owner

  Reviewed by Sarah5.0★Apr 2022

• "Just love staying here and everything was perfect."

  Nice to be able to share it with some of our family for a few days, as well. I think this was our 6th stay and already booked for next year. So many memories over those years, family, Grandchildren and our lovely Labradors (sadly no longer with us).

  Reviewed by John5.0★Nov 2021

• "We have used Lake Lovers for many years and have had some great holidays and experiences."

  This year, we were disappointed and frustrated by having to persistently try to get through to the telephone number of the office to help us with a problem. We rang around 8 times and the phone was automatically answered and then cut us off. When it finally put us through I was then put in a queue for 6 minutes waiting to talk to someone. All of this took up our holiday time and is really poor customer service. The cottage did not have enough towels in for our party of 8 with two full sets missing, which we had to cope with for two days until we could get hold of you. We were also only left one tea towel which is hardly enough or very hygienic for one full week's holiday. Although the towel situation was rectified, nothing was done to supply further tea-towels so we had to buy some. The cottage was left in a reasonable condition however there were dead flies etc in the main bathroom and the landing window was full of cobwebs and dead bugs. This is not the standard we have come to expect of our Lake Lovers experiences and we hope that this is not an indication of Sykes Holidays approach.

  Reviewed by Claire4.1★Oct 2021

• "Lovely cottage, super quiet location."

  Plenty of walks on doorstep and handy for Windermere, Ambleside etc. Cottage is very spacious and well equipped. Our only fault was on stripping beds on departure, the quilts really need renewing. They are very stained and fit for the bin. Overall a great holiday

  Reviewed by Julie5.0★Sep 2021

• "Lovely cottage to stay in as a family , plenty of crockery pans etc."

  We took 4 bikes but couldn’t put in the shed as it was full of rubbish , we kept them locked up outside. Had a problem with a toilet and the maintenance people came out very quickly . Lovely walks and peaceful location. Would of liked some recliner chairs for the back garden . We took our own fire pit . Very busy everywhere couldn’t book a table in a restaurant just had to que , but guessing this is due to everyone having holidays in the uk .

  Reviewed by Deborah4.7★Jul 2021

• "Well equipped house with lovely garden."

  Spacious with new bathrooms/ ensuites. Bath mats would be nice. Have a dislike of being able to see a bed base which is the case in the largest bedroom. Small wardrobe in here - some drawers would be welcome in that particular bedroom. Troutbeck is a quiet village with lovely walks right on your doorstep. Facilities within easy reach.

  Reviewed by Lisa5.0★Jun 2021

• "Failure of provision of basic items in the ‘welcome’ pack and lack of bath mats."

  Only one laundry tablet ever provided.

  Reviewed by Daphne5.0★Jun 2021

• "We love Robin Cottage and have stayed many times."

  Can’t give the higher ratings this time, as the heating was off when we arrived, dead flies all over the landing and several weeks post on the floor. The original cleaning was very good, but that was obviously a few weeks ago and nobody had been back before we arrived.

  Thank you for your feedback. We are very sorry to hear your comments regarding cleanliness and no heating at the cottage. I have spoken to Lakelovers and they will look into the heating issue as soon as possible. I have also passed your comments onto the housekeeping team to address your concerns. As the cottage hadn't been in use due to lockdown in November this may have caused the issues you encountered. I hope this doesn't deter you from revisiting Robin Cottage and hope to see you again in the near future. Thank you for bringing this to our attention. Property Owner

  Reviewed by John4.4★Dec 2020

• "This was our 4th stay at Robin Cottage and we just love it."

  The property is really special and in a lovely location.It’s far too big for just two of us, but we will book again for next year, because we just love staying there.

  Mr BettsNov 2019

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